Refund Policy

What payment methods can I use?

Payments are securely processed by FastSpring, our authorised ecommerce partner and Merchant of Record.

FastSpring accepts major credit and debit cards, including Visa, Mastercard and American Express, together with PayPal, Apple Pay, Google Pay and a range of other local payment methods.

The payment options shown at checkout may vary depending on your country, currency and whether you are purchasing a subscription or a one-time licence.

For enterprise purchases, purchase orders or other billing requirements, please contact our Accounts Team.

Is my payment information secure?

Yes. Payment details are entered and processed securely by FastSpring. ColorGradr does not receive or store your complete credit or debit card details.

FastSpring handles the payment transaction and provides the secure checkout used when purchasing ColorGradr products.

Do I have to pay VAT or sales tax?

FastSpring acts as the Merchant of Record for purchases made through our online store and is responsible for calculating, collecting and remitting applicable VAT, GST and sales taxes.

The amount of tax charged depends on your location and applicable tax regulations.

If your organisation is eligible for tax exemption, you may be able to enter a valid VAT, GST or tax-exemption number during checkout.

How do I enter my VAT or tax number?

Where applicable, FastSpring will provide an option during checkout to enter your VAT, GST or other tax identification number.

Once a valid tax ID has been accepted, FastSpring will automatically apply the appropriate tax treatment to the order.

If you believe tax has been charged incorrectly, please contact us or FastSpring Buyer Support with your order details.

Can I purchase using a purchase order or bank transfer?

Some alternative payment methods, including bank transfers, may be available through FastSpring depending on the type and value of the purchase.

For enterprise orders, purchase orders or other billing arrangements, please contact our Accounts Team.

Why is my card being rejected?

A payment can be declined for a number of reasons, including an expired card, insufficient available funds, bank security checks, incorrect billing information or restrictions placed on international or online transactions.

We recommend checking the information entered at checkout and, if necessary, contacting your card issuer.

For payment or transaction problems, you can also contact ColorGradr Support.

How will the charge appear on my card or bank statement?

Purchases processed by FastSpring will normally appear with a FastSpring / FSPRG billing descriptor.

The exact descriptor for your transaction is also shown on your FastSpring receipt.

How do I get a copy of my invoice?

After purchasing, you will receive an email receipt from FastSpring.

Use the View My Orders or Manage Your Orders link in that email to access your order information and invoice.

We recommend keeping your FastSpring receipt, as it also provides convenient access to your purchase and subscription details.

How do I update my billing information?

Open the Manage Your Orders link contained in your FastSpring receipt.

For subscriptions, the FastSpring account area allows you to manage your payment method and subscription settings.

If you no longer have your receipt, contact ColorGradr Support and we can help locate your order.

Why didn’t I receive a licence key for my free trial?

A licence key is not required to use the ColorGradr free trial.

Install ColorGradr and select the trial option when prompted. You can continue using the trial until the trial period expires.

A licence key is supplied after purchasing a licence.

How do I download ColorGradr after purchasing?

You can download ColorGradr using the link provided with your purchase or directly from our Downloads page.

We recommend downloading the latest compatible installer from the ColorGradr website.

How can I reinstall software I have already purchased?

Download the appropriate installer from our Downloads page and reinstall ColorGradr.

You can continue to use your existing licence key, subject to the activation and licence conditions applying to your licence.

Do you provide a physical version of ColorGradr?

No. ColorGradr is supplied as a digital download only.

Where can I find my licence key?

Your licence key is included in the email you receive following your purchase.

If you cannot locate the email, contact ColorGradr Support using the email address associated with the purchase and we can help locate your licence.

What should I do if my licence key isn’t working?

First, make sure you are entering the complete licence key exactly as supplied. Copying and pasting the key is usually preferable to entering it manually.

Also check that you have not exceeded the number of permitted computer activations for your licence.

If you have replaced or moved to another computer, you may need to deactivate an existing installation before activating the new one.

If your licence is still not accepted, contact ColorGradr Support and include the email address associated with the purchase and any error message shown by ColorGradr.

Do not publish your licence key in a public support forum or social-media post.

Can I install ColorGradr on more than one computer?

Yes. A ColorGradr licence can be activated on up to two computers, allowing you, for example, to use ColorGradr on a desktop workstation and a laptop.

The licence is intended for use by the licence holder and does not constitute two separate user licences.

Can I move my licence to a new computer?

Yes. You can deactivate an existing computer and transfer the licence to another machine.

Each licence includes up to four licence transfers.

If your previous computer is no longer accessible and you cannot deactivate it normally, contact ColorGradr Support for assistance.

Can I use the same licence on Mac and Windows?

Yes. Your available activations can be used across supported Mac and Windows systems.

Please check the current system requirements and compatibility information on our website before installing.

Is ColorGradr subscription-only?

ColorGradr offers subscription and perpetual licence options where shown on the relevant product page.

An active subscription includes applicable updates and releases while the subscription remains active.

A perpetual licence does not expire and allows you to continue using the version or versions included with that licence indefinitely. Future major versions may be offered as optional paid upgrades.

The exact licence entitlement is shown before purchase.

What happens if I cancel my subscription?

Cancelling a subscription prevents it from renewing again.

Your licence will continue to operate until the end of the period you have already paid for. After that date, the subscription entitlement will expire unless the subscription is renewed or restarted.

Cancellation does not automatically refund a payment that has already been made.

How do I cancel an auto-renewing subscription?

Use the Manage Your Orders link in your FastSpring receipt and open your subscription details.

From there you can manage or cancel the subscription.

If you have difficulty accessing your order, contact accounts@colorgradr.com.

Can I restart a cancelled subscription?

Yes, where the subscription option remains available.

What is your refund policy?

We provide a free trial so you can check that ColorGradr works correctly with your system before purchasing.

Because ColorGradr is supplied as digital software for immediate use, refunds are not normally available simply because you change your mind after purchase.

This does not affect any statutory rights you may have if the software is faulty, not as described or otherwise does not conform to the contract.

If you experience a problem with your purchase, please contact accounts@colorgradr.com and we will review the issue.

How long does a refund take?

Once a refund has been processed by FastSpring, the time required for the credit to appear depends on the payment method and financial institution.

Please allow several business days for the refund to appear. Some payment methods may take longer.

How do I get technical support?

For technical support, licensing assistance, downloads and troubleshooting, visit our Support Page or email support@colorgradr.com.

Enterprise customers with an applicable support agreement can also use the support options provided with their plan.